Insurance Service Specialist / Office Associate

Insurance Service Specialist / Office Associate

Type: Full Time

Location: London, Ontario
Company: Efthimakis Insurance Agency Inc. – Desjardins Insurance

About Us

Efthimakis Insurance Agency Inc. is an award-winning Desjardins Insurance Agency located in London, Ontario. We’re proud recipients of the Consumer Choice Award for excellence in Home, Auto, Commercial, and Life Insurance. Our team is known for our positive culture, our dedication to helping clients protect what matters most, and our commitment to continuous growth.

Position Overview

We’re looking for an Insurance Service Specialist / Office Associate to join our friendly, high-energy team. This is a front-facing service role where you’ll be the first point of contact for our clients — both over the phone and in person.

The ideal candidate is outgoing, caring, coachable, and able to thrive in a fast-paced environment. You’ll handle incoming service calls, client requests, and proactive outreach to ensure our clients are fully protected and supported. This includes household and policy reviews, pivoting to other lines of business when appropriate, and completing administrative tasks that keep our office running smoothly.

Key Responsibilities

• Greet clients in person and over the phone with professionalism and warmth.
• Handle incoming calls, emails, and service requests efficiently and accurately.
• Conduct client outreach for household and policy reviews to ensure complete coverage.
• Support the sales team through cross-servicing and pivot opportunities (auto, property, life, and commercial).
• Manage administrative duties such as policy updates, documentation, and client follow-ups.
• Use technology and AI-based tools (training provided) to improve workflow efficiency.
• Contribute to office-wide goals and participate in monthly and annual bonus programs.
• Uphold our agency’s reputation for excellent customer service and professionalism.

What We’re Looking For

• A friendly, caring, and approachable personality.
• Strong multitasking skills in a high-paced environment.
• Goal-oriented and accountable — motivated by results and improvement.
• Coachable and adaptable — open to learning new systems and taking feedback.
• Exceptional verbal and written communication skills.
• Experience in insurance, customer service, or administrative work is an asset.
• General insurance license (OTL) is an asset, but not required — we will support the right candidate in obtaining their license.
• Basic proficiency with computer systems; willingness to use AI tools in daily work.
• Preference given to candidates living locally in or near London, Ontario.

Compensation & Growth

• Annual base salary: $40,000 – $50,000 (based on experience)
• Monthly and annual bonuses tied to office and team goals.
• Opportunity for career growth into advanced service or sales roles after the first year.
• Ongoing training, mentorship, and career development within a supportive team environment.

("No evenings or weekends requirements)

keywords: Insurance Service Specialist, Client Service Associate, Office Coordinator, and Customer Experience Representative, Customer Service Representative, Sales Representatative

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.